Accessibility of the Affordable Care Act (ACA) marketplace websites.
Michele ThorntonRebecca MushtareFrancesca RescignoKaitlin BrightmanPublished in: Journal of communication in healthcare (2022)
Given that access to health insurance is a primary predictor of access to health care - sites must be easy to use and accessible to all individuals regardless of ability. Barriers to online enrollment, such as those identified in this work, may exacerbate disparities in quality of care, treatment continuity and affordability for individuals with mental and physical disabilities. Entities providing health-related online information & engagement should be aware of actionable opportunities to improve digital accessibility to optimize the enrollment process for both maintaining coverage and assisting those that remain uninsured.