Writing clinic letters in head and neck outpatient services-Are we doing what patients want?

When considered in the wider body of similar studies, there is convincing evidence that patients would prefer letters to be written to them rather than GPs. The authors believe that there should be a push towards patient-directed letters becoming the norm. This will improve patients' understanding of their own health and treatment decisions, allowing them to be more involved in their care and increase patient-centred consultations.