Mixed Mode Substantially Increases Hospital Consumer Assessment of Healthcare Providers and Systems Response Rates Relative to Single-Mode Protocols.
Megan K BeckettMarc N ElliottKatrin HambarsoomianWilliam G LehrmanElizabeth GoldsteinLaura A GiordanoJulie Brown
Published in: Medical care (2024)
MM increased representation of hard-to-reach (especially young adult) patients and hospital RRs in all mode experiment hospitals, especially in hospitals with low mail-only RRs.