Patient-Reported Care Coordination is Associated with Better Performance on Clinical Care Measures.
Marc N ElliottJohn L AdamsDavid J KleinAmelia M HavilandMegan K BeckettRon D HaysSarah GaillotCarol A EdwardsJacob W DemboskyEric C SchneiderPublished in: Journal of general internal medicine (2021)
Within health plans, beneficiaries who report better care coordination also received higher-quality clinical care, particularly for care processes that entail organizing patient care activities and sharing information among different healthcare providers. These results extend prior research showing that health plans with better beneficiary-reported care coordination achieved higher HEDIS performance scores.