Organizational citizenship behaviour as a protective factor against the occurrence of adverse nursing-sensitive outcomes: A multilevel investigation.
Greta MazzettiLorenzo SciolinoDina GuglielmiMaria MongardiKarina NielsenJeremy DawsonPublished in: Journal of nursing management (2022)
In health care organizations, shaping a psychosocial environment encouraging organizational citizenship behaviour can mitigate the occurrence of adverse nursing-sensitive outcomes such as restraint use on patients.