Effects of Information Visualization on Older Adults' Decision-Making Performance in a Medicare Plan Selection Task: A Comparative Usability Study.
Margaux M PriceJessica J Crumley-BranyonWilliam R LeidheiserRichard PakPublished in: JMIR human factors (2016)
Reducing the working memory demand of the task through the use of an ES can improve decision accuracy, especially when selection criteria is only focused on a single attribute of the insurance plan.