Curvilinear relationship between emotional labour and work engagement in nurses: A correlational study.
Ying YaoWanhong WeiYanli HuYingying LiYanhui ZhangPublished in: Journal of clinical nursing (2021)
Our results may provide evidences to manage nurses' emotional labour and improve their work engagement. It seems that encouraging or training nurses to learn and master more strategies of emotional control may improve work engagement. Moreover, nursing managers should fully recognise the positive and negative effects of different levels of emotional suppression and emotional pretense on work engagement, so as to develop targeted management strategies.