Exploring Quality Differences in Telemedicine Between Hospital Outpatient Departments and Community Clinics: Cross-sectional Study.

Noora Alhajri Mecit Can Emre Simsekler Buthaina Alfalasi Mohamed Alhashmi Hamda Memon Emma Housser Abdulhamid Mustafa Abdi Nahed Balalaa Maryam Al Ali Raghda Almaashari Shammah Al Memari Farida Al Hosani Yousif Al Zaabi Shereena Almazrouei Hamed Alhashemi

Published in: JMIR medical informatics (2022)

These findings suggest that patient satisfaction was unaffected by the health system setting in which patients received the teleconsultations, whether they were at hospitals or community clinics. Video consultation was associated with increased patient satisfaction with telemedicine services. Efforts should be focused on strategic planning for enhanced telemedicine services, video consultation in particular, for both emergent circumstances, such as the COVID-19 pandemic, and day-to-day health care delivery.

Keyphrases

patient satisfaction
healthcare
primary care
mental health
end stage renal disease
palliative care
ejection fraction
newly diagnosed
chronic kidney disease
quality improvement
prognostic factors
peritoneal dialysis
patient reported outcomes
social media