Receptivity towards Remote Service Delivery among Social Work Clients and Practitioners during COVID Times: A Systematic Review.
Xing Jun ChuahChin Bee AwPei Ni OngKhalisah Binte SamsuriSatvinder Singh DhaliwalPublished in: Journal of evidence-based social work (2019) (2023)
The findings from our study highlighted the need for innovative solutions and practical considerations for ongoing remote service, including the careful considerations of social work clients' and practitioners' suitability, the need for provision of training and ongoing support to optimize practitioners' well-being. As the delivery of services transition to face-to-face or remain remote, further research is needed to assess the promise of remote practice in optimizing overall service delivery, while maintaining client-reported satisfaction.