Utilizing User Preferences in Designing the AGILE (Accelerating Access to Gender-Based Violence Information and Services Leveraging on Technology Enhanced) Chatbot.
Anne NgũnjiriPeter MemiahRobert KimathiFernando A WagnerAnnrita IkahuEunice OmangaEmmanuel KweyuCarol NgunuLilian OtisoPublished in: International journal of environmental research and public health (2023)
Adopting a human-centered approach in designing an effective chatbot with as many human features as possible is crucial in increasing utilization, addressing the gaps presented by marginalized/vulnerable populations, and reducing the current GBV epidemic by moving prevention and response services closer to people in need.