Characterizing Single-star Negative Online Reviews of Orthopaedic Trauma Association Members.

Evan H RichmanNicolas P KuttnerLukas O FosterChristopher J BruskeJordan R PollockJoseph C BrinkmanMilton T M Little

Published in: The Journal of the American Academy of Orthopaedic Surgeons (2023)

Most 1-star reviews referenced a nonclinical aspect of care with a physician's bedside manner being the most common complaint. Surgical patients were markedly more likely to reference a clinical aspect of care, such as complications or misdiagnosis compared with nonsurgical patients, who more commonly referenced nonclinical aspects of care.

Keyphrases

healthcare
palliative care
quality improvement
emergency department
primary care
pain management
affordable care act
social media
meta analyses