Patient Interactions With an Automated Conversational Agent Delivering Pretest Genetics Education: Descriptive Study.
Daniel Chavez-YenterKadyn E KimballWendy K KohlmannRachelle Lorenz ChambersRichard L BradshawWhitney F EspinelMichael FlynnAmanda GammonEric GoldbergKelsi J HagertyRachel HessCecilia KesslerRachel MonahanDanielle TemaresKatie TobikDevin M MannKensaku KawamotoGuilherme Del FiolSaundra S BuysOphira GinsburgKimberly A KaphingstPublished in: Journal of medical Internet research (2021)
The pretest chat provided enough information for most patients to decide on cancer genetic testing, as indicated by the small number of open-ended questions. A subset of participants were still unsure about receiving genetic testing and may require additional education or interpersonal support before making a testing decision. Conversational agents have the potential to become a scalable alternative for pretest genetics education, reducing the clinical demand on genetics providers.