Influence of workplace incivility on the quality of nursing care.

Abdualrahman Saeed AlshehryNahed AlquwezJoseph U AlmazanIbrahim Mohammed NamisJonas Preposi Cruz

Published in: Journal of clinical nursing (2019)

Stronger policies geared towards eliminating workplace incivility should be implemented as uncivil acts can lead to poor quality of nursing care. Nurse administrators and nurses should be pro-active in recognising, preventing, approaching, reporting and intervening with uncivil acts in the hospital to protect these workers from these types of behaviours and avoid their negative impacts on patient care.

Keyphrases

healthcare
adverse drug
public health
primary care
quality improvement
mental health
health promotion
emergency department
acute care
drug induced