A Decade of Veteran Voices: Examining Patient Portal Enhancements Through the Lens of User-Centered Design.

Kim M Nazi Carolyn L Turvey Dawn M Klein Timothy P Hogan

Published in: Journal of medical Internet research (2018)

Leveraging "voice-of-the-customer" techniques as part of patient portal implementation can ensure that such systems meet users' needs in ways that are agile and most effective. Through this strategy, VA has fostered significant adoption and use of My HealtheVet to engage patients in managing their health.

Keyphrases

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public health
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chronic kidney disease
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electronic health record
patient reported outcomes
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climate change