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Public Trust in Artificial Intelligence Applications in Mental Health Care: Topic Modeling Analysis.

Yi ShanChristine JiWenxiu XieKam-Yiu LamChi-Yin Chow
Published in: JMIR human factors (2022)
This is the first study to investigate the public trust in AI apps in MHC from the perspective of user reviews using the TM technique. The automatic text analysis and complementary manual interpretation of the collected data allowed us to discover the dominant topics hidden in a data set and categorize these topics into different themes to reveal an overall high degree of public trust. The dissenting voices from users, though only a few, can serve as indicators for health providers and app developers to jointly improve these apps, which will ultimately facilitate the treatment of prevalent MDs and alleviate the overburdened HC systems worldwide.
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