Harvesting the wisdom of the crowd: using online ratings to explore care experiences in regions.

Roy Johannus Petrus HendrikxMarieke D SpreeuwenbergHanneke W DrewesJeroen N StruijsDirk RuwaardCaroline A Baan

Published in: BMC health services research (2018)

Unsolicited online provider-based ratings are able to discern (small) differences between regions, similar to solicited data. However, these differences could not be attributed to the regional level, making unsolicited ratings not useful for overall regional policy evaluations. At the provider level, ratings can be used by regions to identify under-performing providers within their regions.

Keyphrases

healthcare
primary care
social media
mental health
public health
palliative care
electronic health record
quality improvement
chronic pain
health insurance