Exposure to incivility hinders clinical performance in a simulated operative crisis.
Daniel J KatzKimberly BlasiusRobert IsaakJonathan LippsMichael KushelevAndrew GoldbergJarrett FastmanBenjamin MarshSamuel DeMariaPublished in: BMJ quality & safety (2019)
Although self-assessment scores were similar, incivility had a negative impact on performance. Multiple areas were impacted including vigilance, diagnosis, communication and patient management even though participants were not aware of these effects. It is imperative that these behaviours be eliminated from operating room culture and that interpersonal communication in high-stress environments be incorporated into medical training.
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