Patient and Provider Experiences With Compassionate Care in Virtual Physiatry: Qualitative Study.
Marina Bastawrous WasilewskiAbirami VijayakumarZara SzigetiAmanda L MayoLaura DesveauxJames A ShawSander L HitzigRobert SimpsonPublished in: Journal of medical Internet research (2024)
Compassionate care stemmed from physiatrists' caring attitudes which then manifest as caring behaviors. In turn, these caring attitudes and behaviors enable individualized care and the establishment of a safe space for patients. Moreover, the virtual care modality both positively and negatively influenced how compassion is enacted by physiatrists and received by patients. Notably, there was large ambiguity around the norms and etiquette surrounding virtual care. Nonetheless, the flexibility and person-centeredness of virtual care cause it to be useful in health care settings.