Comparison of Internal Patient Satisfaction Scores at a Cancer Center With Star Ratings on Online Physician-Rating Websites.

Catherine KimGary ChisholmAbby BevoloBeverly SheltonLeslie Kian Carol M LewisElizabeth A GarciaRandal S WeberMichael Frumovitz

Published in: JCO oncology practice (2021)

Internal patient satisfaction scores were higher and calculated from more reviews than PRW patient satisfaction scores and correlated weakly with PRW scores. Given that patients rely on PRWs when evaluating potential physicians, we recommend publishing internal scores online to give patients more complete information regarding physician performance.

Keyphrases

patient satisfaction
end stage renal disease
primary care
newly diagnosed
ejection fraction
chronic kidney disease
prognostic factors
peritoneal dialysis
social media
health information
systematic review
squamous cell carcinoma
risk assessment
papillary thyroid
patient reported outcomes
lymph node metastasis