Understanding the Patient Experience: Analysis of 2-Word Assessment and Its Relationship to Likelihood to Recommend in Outpatient Hand Surgery.

Lauren Michelle Shapiro Kevin A Thomas Sara L EpplerRaj BehalJeffery YaoRobin Neil Kamal

Published in: Hand (New York, N.Y.) (2021)

Patients not likely to recommend provided actionable opportunities for improvement using a simple 2-word assessment. Implementation of a 2-word assessment in a hand clinic can be used to obtain actionable, real-time patient feedback that can inform operational change and improve the patient experience.

Keyphrases

end stage renal disease
primary care
newly diagnosed
healthcare
minimally invasive
chronic kidney disease
case report
coronary artery bypass
coronary artery disease
patient reported
atrial fibrillation