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The prevalence and impact of unprofessional behaviour among hospital workers: a survey in seven Australian hospitals.

Johanna WestbrookNeroli SunderlandLing LiAlain KoyamaRyan McMullanRachel UrwinKate ChurrucaMelissa Therese BaysariCatherine JonesErwin LohElizabeth C McInnesSandy MiddletonJeffrey Braithwaite
Published in: The Medical journal of Australia (2020)
Unprofessional behaviour is common among hospital workers. Tolerance for low level poor behaviour may be an enabler for more serious misbehaviour that endangers staff wellbeing and patient safety. Training staff about speaking up is required, together with organisational processes for effectively eliminating unprofessional behaviour.
Keyphrases
  • patient safety
  • healthcare
  • quality improvement
  • emergency department
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