Online Ratings of Urologists: Comprehensive Analysis.

C William Pike Jacqueline Zillioux David E Rapp

Published in: Journal of medical Internet research (2019)

In our study, a dichotomous rating distribution was seen with more than 90% of ratings being either excellent or poor. A negative relationship between number of ratings or comments and overall rating was initially seen, after which a positive relationship was demonstrated. Combined, these data suggest that physicians can benefit from understanding online ratings and that proactive steps to encourage patient rating submissions may help optimize overall rating.

Keyphrases

psychometric properties
social media
health information
primary care
case report
healthcare
big data
artificial intelligence