Offering welcome in the kingdom of the sick: A physician guide to hospitality.
Brett SchreweClaudia W RuitenbergPublished in: Journal of evaluation in clinical practice (2020)
While it is unlikely that anything physicians do will make the hospital a place where patients and caregivers will desire to be, hospitality may focus their efforts upon making it less unwelcoming. Specifically, it offers an orientation that supports patients in navigating the disorienting and unfamiliar terrains of acute illness, the hospital setting in which help is sought, and engagement with the health care system writ large.