Patient involvement in rheumatology outpatient service design and delivery: a case study.
Savia de SouzaJames GallowayCarol SimpsonRadka ChuraJoanne DobsonNicola J GullickSophia SteerHeidi LemppPublished in: Health expectations : an international journal of public participation in health care and health policy (2016)
Patients can effectively contribute to service improvement provided they are supported, respected as equals, and the organization is willing to undergo a cultural change.