'The nurse did not even greet me': how informed versus non-informed patients evaluate health systems responsiveness in South Africa.

Dumisani MacDonald Hompashe Ulf-G Gerdtham Carmen S Christian Anja Smith Ronelle Burger

Published in: BMJ global health (2021)

Informed patients are better equipped to assess health-systems responsiveness in healthcare provision. Insights into responsiveness could guide broader efforts aimed at targeted education and empowerment of primary healthcare users to strengthen health systems and shape expectations for appropriate care and conduct.

Keyphrases

healthcare
end stage renal disease
ejection fraction
south africa
newly diagnosed
chronic kidney disease
palliative care
peritoneal dialysis
quality improvement
primary care
hiv infected
antiretroviral therapy