Influence of patient and hospital characteristics on inpatient satisfaction in China's tertiary hospitals: A cross-sectional study.
Linlin HuHui DingShiyang LiuZijuan WangGuangyu HuYuanli LiuPublished in: Health expectations : an international journal of public participation in health care and health policy (2019)
Patient satisfaction contains unique information on service quality and thus should be incorporated into the matrix of hospital evaluation. Meanwhile, differences in patient composition must be adjusted to make fair comparisons across hospitals. Moreover, future reform needs to put greater efforts in the design of comprehensive public insurance scheme, efficient hospital structure and an overall well-functioning health-care delivery system in order to better serve patients in China.
Keyphrases
- healthcare
- patient satisfaction
- acute care
- end stage renal disease
- mental health
- case report
- ejection fraction
- chronic kidney disease
- adverse drug
- newly diagnosed
- health insurance
- affordable care act
- palliative care
- prognostic factors
- quality improvement
- peritoneal dialysis
- health information
- emergency department
- current status
- risk factors
- patient reported