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'They care rudely!': resourcing and relational health system factors that influence retention in care for people living with HIV in Zambia.

Chanda MwambaAnjali SharmaNjekwa MukambaLaura BeresElvin GengCharles B HolmesIzukanji SikazweStephanie M Topp
Published in: BMJ global health (2018)
Findings demonstrate the dynamic effect of health system 'hardware' and 'software' factors on decisions to disengage. Our findings suggest a need for improved: physical resourcing and structuring of HIV services, preservice and inservice HCWs and management training and mentorship programmes to encourage HCWs to provide 'patient-centered' care and exercise 'flexibility' to meet patients' varying needs and circumstances.
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