Online Reputations: Comparing Hospital- and Patient-Generated Ratings in Academic Otolaryngology.

Krystyne BasaNicolette JabbourMatthew RohlfingSarah SchmokerClaire M LawlorJessica LeviLindsay SobinJeremiah C TracyLauren F Tracy

Published in: The Annals of otology, rhinology, and laryngology (2021)

Hospital-generated ratings yield higher mean scores than patient-generated platforms. Between sources, Healthgrades.com scores were lower than those of Vitals.com. Professors with >30 years of practice generated more reviews in patient-generated ratings, and these physicians were generally rated lower. Access to patient-generated ratings is universal and physicians should be aware of variability between online rating platforms as scores may affect referrals and practice patterns.

Keyphrases

case report
primary care
healthcare
social media
emergency department
systematic review
drinking water
psychometric properties