Medication-related calls received by a national telenursing triage and advice service in Australia: a retrospective cohort study.

Ling LiRebecca LakeMagdalena Z RabanMary ByrneMaureen RobinsonJohanna WestbrookMelissa T Baysari

Published in: BMC health services research (2017)

The telenursing triage and advice helpline offered quick and easily accessible advice, and provided reassurance to patients and callers with medication-related queries. The service also potentially diverted some patients from attending an ED unnecessarily.

Keyphrases

end stage renal disease
healthcare
chronic kidney disease
newly diagnosed
ejection fraction
mental health
prognostic factors
peritoneal dialysis
patient reported outcomes
patient reported
adverse drug