Impact of value added services on patient waiting time at the ambulatory pharmacy Queen Elizabeth Hospital.
Benjamin Chuan Ching LohKheng F WahCarolyn A TeoNadia Bin Mohd KhairudinFairenna B FairuzJerry Ee Siung LiewPublished in: Pharmacy practice (2017)
Patient waiting time at the Ambulatory Pharmacy improved with the increased in VAS registration. The impact of increased VAS uptake on patient waiting time resulted from reduction in refill prescriptions. Patient waiting time is influenced by number of pharmacy technicians, number of pharmacy counters, number of prescriptions and number of refill prescriptions.