Levels and Associated Factors of Clients' Satisfaction Toward Child Immunization at Grassroot Health Care Centers in Ho Chi Minh City, Vietnam.
Lan Thanh Thi TruongThanh Truc ThaiTap Van NguyenTran Que NguyenTuyet Anh Thi LeNga Hong LePhuong Thu Thi PhamQuynh Ngoc Ho HuynhPublished in: Risk management and healthcare policy (2023)
The level of clients' satisfaction toward child immunization at grassroot healthcare centers in Ho Chi Minh City is relatively low, with 40.2% having moderate satisfaction and 17.1% having high satisfaction. Strategies to improve vaccination programs at CHCs are needed, focusing on clients' experiences at CHCs during vaccination sessions. Further studies are also needed to have an in-depth understanding of more factors affecting satisfaction in this population.