Human-Automation Trust to Technologies for Naïve Users Amidst and Following the COVID-19 Pandemic.
Yusuke YamaniShelby K LongMakoto ItohPublished in: Human factors (2020)
Theories of human-automation trust inform trajectories of trust development toward unfamiliar technologies for naïve users. In application, manufacturers and distributers should focus on communicating system information effectively to retain users who may be "forced" to use unfamiliar technologies during the COVID-19 pandemic.