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Analysis of Closed Claims Among All Medical Specialties: Importance of Communication and Other Non-Clinical Contributing Factors.

Fred KusumotoJacqueline RossDan WrightRichard A ChazalRichard E Anderson
Published in: Risk management and healthcare policy (2024)
Clinical and nonclinical CFs are equally important for malpractice claims. Communications issues are particularly important regardless of specialty. While focusing on clinical quality is important, implementing strategies that account for nonclinical issues, with a particular focus on communication, would have significant benefits particularly in an environment of increased consolidation of healthcare delivery systems.
Keyphrases
  • healthcare
  • quality improvement
  • social media