Login / Signup

React, reframe and engage. Establishing a receiver mindset for more effective safety negotiations.

Melanie BarlowBernadette WatsonKate MorseElizabeth JonesFiona Maccallum
Published in: Journal of health organization and management (2023)
Grounded in communication accommodation theory (CAT), the resulting framework shifts speaking up training from being only speaker skill focussed, to training that recognises speaking up as a mutual negotiation between the healthcare speaker and receiver. This framework provides healthcare professionals with a novel approach to use in response to speaking up that enhances their ability to listen, understand and engage in point-of-care negotiations to ensure the physical and psychological safety of patients and staff.
Keyphrases