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Patient Uptake, Experience, and Satisfaction Using Web-Based and Face-to-Face Hearing Health Services: Process Evaluation Study.

Husmita Ratanjee-VanmaliDe Wet SwanapoelAriane Laplante-Lévesque
Published in: Journal of medical Internet research (2020)
This study applied Web-based and face-to-face components into a hybrid clinic and measured an overall positive experience with high patient satisfaction through a process evaluation. The findings support the potential of a hybrid clinic with synchronous and asynchronous modes of communication to be a scalable hearing health care model, addressing the needs of adults with hearing loss globally.
Keyphrases
  • hearing loss
  • healthcare
  • patient satisfaction
  • primary care
  • social media
  • health insurance