Reducing barriers to post-9/11 veterans' use of programs and services as they transition to civilian life.
Nicole R MorganKeith R AronsonDaniel F PerkinsJulia A BleserKatie DavenportDawne VogtLaurel A CopelandErin P FinleyCynthia L GilmanPublished in: BMC health services research (2020)
Despite the evidence that barrier reduction components enhance access to programs and contribute to program sustainability, many programs used by post-9/11 veterans do not offer them. There was also a misalignment between the barrier reduction strategies that veterans value and the strategies offered by programs. Veteran serving organizations should increasingly implement barrier reduction strategies valued by veterans.