A Retrospective Analysis of Provider-to-Patient Secure Messages: How Much Are They Increasing, Who Is Doing the Work, and Is the Work Happening After Hours?
Frederick NorthKristine E LuhmanEric A MallmannToby J MallmannSidna M Tulledge-ScheitelEmily J NorthJennifer L PecinaPublished in: JMIR medical informatics (2020)
Provider-sent secure messages at a large health care institution have increased substantially since implementation of secure messaging between patients and providers. The effort of responding to and initiating messages to patients was distributed across multiple provider categories. The percentage of message responses occurring after hours showed little substantial change over time compared with the overall increase in message volume.