Reducing Chemotherapy Waiting Times in the Ambulatory Setting of a Tertiary Cancer Centre Using a Design Thinking Approach.
Wei-Ying JenZhi Yao ChanYee Mei LeeNoel NgBelinda TanConstance TeoYuet Peng WongCheng Ean CheeYen-Lin CheePublished in: Cancers (2023)
We have shown that a data-driven, design thinking approach can improve waiting times. This can be adapted to improve other processes in an empathetic, sustainable manner.