Patient and Clinician Characteristics Associated With Secure Message Content: Retrospective Cohort Study.
Dawn M Heisey-GroveCheryl RathertLaura E McClellandKevin JacksonJonathan P DeShazoPublished in: Journal of medical Internet research (2021)
The differences we found in content use based on patient characteristics could lead to the exacerbation of health disparities when content is associated with health outcomes. Disparities in the content of secure messages could exacerbate disparities in patient outcomes, such as satisfaction, trust in the system, self-care, and health outcomes. Staff and administrators should evaluate how secure messaging is used to ensure that disparities in care are not perpetuated via this communication modality.
Keyphrases
- affordable care act
- healthcare
- case report
- chronic obstructive pulmonary disease
- public health
- palliative care
- health insurance
- mental health
- health information
- quality improvement
- risk assessment
- climate change
- intensive care unit
- pain management
- chronic pain
- social media
- long term care
- health promotion
- respiratory failure