Measuring Health System Responsiveness in a national community health worker primary care program in rural Liberia.
Savior Flomo MendinJulie A KrauseAndrew GwehMassaboi BaysahJoseph NyumahChris J GayeT-Max ZorhJohn D KraemerMarion SubahLisa R HirschhornPublished in: International journal for quality in health care : journal of the International Society for Quality in Health Care (2023)
We found that HSR was associated with important patient-reported health system quality outcomes, including satisfaction, trust, and confidence in the CHA. Measuring patients' experience and outcomes of care is important to complement more common measures of technical quality for CHW-delivered care to ensure that this domain of quality is central to community health program design and delivery.