Can compliment and complaint data inform the care of individuals with chronic subdural haematoma (cSDH)?
Katherine JonesBenjamin DaviesDaniel J StubbsAlexander KomashieRowan M BurnsteinPeter HutchinsonThomas SantariusAlexis J JoannidesPublished in: BMJ open quality (2021)
Using the HCAT, routinely collected PALS data can easily be coded to quantify and provide unique perspective on tertiary care, such as communication. It is readily suited to quality improvement and audit initiatives.