Call Center Remote Triage by Nurse Practitioners Was Associated With Fewer Subsequent Face-to-Face Healthcare Visits.

Peter J Kaboli Matthew R AugustineDanielle E RoseNeetu ChawlaMaria BouchardPaul Hebert

Published in: Journal of general internal medicine (2021)

Incorporating NPs into a call center was associated with lower in-person healthcare use in the subsequent 7 days compared to routine RN-triaged calls.

Keyphrases

healthcare
primary care
emergency department
clinical practice