Consumer workarounds during the COVID-19 pandemic: analysis and technology implications using the SAMR framework.
Kathleen YinEnrico W CoieraJoshua JungUrvashi RohillaAnnie Y S LauPublished in: Journal of the American Medical Informatics Association : JAMIA (2022)
Health consumer workarounds need further investigation as health consumers also use workarounds to bypass barriers during self-management. The SAMR framework had classified the health consumer workarounds during COVID, but the framework needs further refinement to include more aspects of workarounds.