Monitoring Mental Healthcare Services Using Business Analytics.
Samy HousbaneAdil KhoubilaKhaoula AjbalZineb SerhierMohamed AgoubOmar BattasMohamed Bennani OthmaniPublished in: Healthcare informatics research (2020)
Business analytics allowed CPU to monitor mental healthcare outpatient activity and to adopt its business processes according to outcomes. However, challenges mainly in the organizational dimension of the decision-making process and the definition of strategic key metrics, data structuration, and the quality of data entry had to be considered for the optimal use of business analytics.