Patient Portal Message Volume and Time Spent on the EHR: an Observational Study of Primary Care Clinicians.
Kathryn A MartinezRebecca SchulteMichael B RothbergMaria Charmaine TangElizabeth R PfohPublished in: Journal of general internal medicine (2023)
Message volume increased substantially over the study period and varied by group. While messages were associated with additional time spent on the EHR outside of scheduled hours, there was no significant difference in time spent on the EHR between the high and low message volume groups.