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Dimensions of performance and related key performance indicators addressed in healthcare organisations: A literature review.

Jean-Baptiste GartnerCélia Lemaire
Published in: The International journal of health planning and management (2022)
Although they were a lot of proposal frameworks of KPI proposed in the last decades to assess healthcare organisations, some dimensions remain underrepresented. There is still a need to develop structure KPI and describe their links. To go further, the development of dashboards asks the question of the definition of KPI, the description of their interconnections and their temporality of driving, because static performance reporting systems are not able to completely satisfy healthcare manager's decision support needs.
Keyphrases
  • healthcare
  • case report
  • health information
  • adverse drug