Self-assessment of communication resources used by sales representatives and its relation with sales performance.
Antônio Alexandre de Medeiros LiraMaria Cristina de Menezes BorregoMara Suzana BehlauPublished in: CoDAS (2019)
The sales representatives' self-assessment was positive for the objectivity of the speech, knowledge of the subject and use of proper vocabulary; it was negative for, lack of subject domain, criticism and prejudgment, and improper vocabulary. The self-assessment was similar in GA and GB.
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