Avoiding Difficult Conversations in the Australian Health Sector.
Christine KingTanya EdlingtonBrett A WilliamsPublished in: SAGE open nursing (2020)
There is a need to encourage clinical supervisors and other health professionals to embrace difficult conversations to reduce adverse events and enhance patient outcomes. This requires additional training and educational opportunities to enhance knowledge, skills, and confidence to plan and engage in difficult conversations. Some types of difficult conversations require more skills than others.