Developing user personas to capture intersecting dimensions of disadvantage in older patients who are marginalised: a qualitative study.

Laiba Husain Teresa M D Finlay Arqam Husain Joseph Wherton Gemma Hughes Trisha Greenhalgh

Published in: The British journal of general practice : the journal of the Royal College of General Practitioners (2024)

Personas can illuminate the multiple and intersecting dimensions of disadvantage in patient populations who are marginalised and may prove useful when designing or redesigning digital primary care services. Adopting an intersectional lens may help practices address digital disparities.

Keyphrases

primary care
healthcare
general practice
case report
affordable care act
genetic diversity
cataract surgery