"Calling for help: i need you to listen'': a qualitative study of callers' experience of calls to the emergency medical communication centre.
Trine Berglie SpjeldnæsKristine A Vik NilsenLars MyrmelJan-Oddvar SørnesGuttorm BrattebøPublished in: Scandinavian journal of trauma, resuscitation and emergency medicine (2023)
For the callers, the most important was being taken seriously and listened to. Additionally, they welcomed that dispatchers express empathy and affirm that callers made the right choice to call EMCC, as this positively affects communication with callers. The 113 calls aimed to cooperate in finding a solution to the caller's problem.
Keyphrases